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Booking and cancellation terms

Method of booking and inquiry

These booking, modification and cancellation conditions apply only to individual bookings (the simultaneous booking of maximum 5 hotel rooms, the hotel room hereinafter referred to as: the ‘unit’). A simultaneous booking of a minimum of 6 ‘units’ is considered a grouped booking, subject to individual booking, modification and cancellation conditions.

Hotel Platan** only accepts hotel bookings through the online booking system.
We are only able to provide information over the telephone (it cannot be considered as an offer), the offer will be sent to the caller in an e-mail shortly after registering the data (it is considered as an offer), and the potential guests may only accept the offer in their response to the e-mail and may only validate their booking through the online booking system.

So that guests can contact us more easily, Hotel Platan** operates a hotel booking system which can be found on the main page of our website (www.platan-hotel.hu).
Guests wishing to make a booking are kindly requested to provide all the data requested in the booking system accurately and sensibly, with particular regard to their contact details (telephone number, e-mail address and postal address).
The guest is responsible for ensuring that the data provided in the booking are correct. If the guest is not available at the telephone number or e-mail address provided in the booking, or the contact details are found to be incorrect and there is no way to confirm the booking, Hotel Platan** reserves the right to cancel the booking, thereby cancelling the claim for accommodation, as well.

Guests are kindly requested to enter all their requests in relation to the accommodation facility in the ‘Comments’ section. Guests arriving with a child or children are kindly requested to select the age of the child or children correctly.
In the case of booking by e-mail, guest is kindly asked to provide the information requested in the online booking system: name, telephone number, postal address, e-mail address. Only information can be provided over the telephone.

Simultaneously with the booking the guest acknowledges that he or she has read and accepted the booking, cancellation and the payment terms and conditions, the policy and accepts them and assumes financial responsibility for the services used and for any possible damage caused.

Upon request, Hotel Platan** will send the prepared offer to the guest in writing, which does not constitute acknowledgement. If the offer is confirmed in writing, the booking will become final after the acknowledgement has been sent.

Terms and conditions for bookings sold by agents

Guests arriving with the mediation of other platforms selling the accommodation facilities of Hotel Platán** (online booking portals and travel agencies) are also subject to this present booking and cancellation terms.

In the case of differences in the information available through other sales channels and on the accommodation facility’s own website (www.platan-hotel.hu), the information on the accommodation facility’s own website shall prevail. The hotel accepts no liability for any discrepancy or consequential damage arising due to the aforesaid discrepancies.

In all cases, the Parties shall endeavour to resolve their disputes arising from the accommodation contract by way of amicable negotiations. Should the amicable settlement fail to provide any success, the parties shall bring the dispute to legal court. The Parties shall submit themselves to the exclusive jurisdiction of the Siófok District Court and the Kaposvár Tribunal to resolve their disputes arising under this contract in function of competence.

Taking the accommodation facility

If you are unable to arrive on the day specified in your order for any reason and inform us in advance, we can reserve your accommodation for maximum 1 day. In the absence of such notification, we will only be able to offer the accommodation which is still available and it may not be the same as your original booking. In the case of an early arrival it may happen that we prove to be unable to provide you with accommodation at once.

Payment of deposit

This present deposit payment conditions only apply to individual bookings (the simultaneous booking of maximum 5 ‘units’). A simultaneous booking of a minimum of 6 ‘units’ is considered a grouped booking, subject to individual booking, modification and cancellation conditions.

Hotel Platan** requests 50% deposit for all bookings by each individual guest.

The deposit for the booked accommodation has to be paid at the time of booking through the online booking and payment system.

The remaining accommodation fee, any excess and the tourist tax will have to be paid at the reception of the hotel upon arrival.

Cancellation conditions

Cancellation

  • 30 days prior to arrival: Free of charge
  • between 14-29 days prior to arrival: 50% of the ordered services, but maximum the amount of the deposit already paid
  • between 8-13 days prior to arrival: 80% of the ordered services, but maximum the amount of the deposit already paid
  • between 7-1 days prior to arrival: Full accommodation fee or maximum the amount of the deposit already paid

The Cancellation Day means the day of receipt of your written cancellation.
Remittance

In the case of cancellation, we will be able to refund the deposit paid by way of bank transfer. We will refund the amount after the deduction of any applicable cancellation fee. On-site refunds are not possible. The bank charges for the refund will be charged on the guest.

We are not in the position to refund any deposit paid by means of SZÉP card in cash, we can only transfer it back to the SZÉP card.

Modification of booking, other terms

Modifications to your booking prior to your arrival are only possible after written consultation with the Hotel. Changing the date of your arrival or departure is also considered as a modification of the booking.

After arrival, we are not in the position to accept any shortening of your stay, accordingly, the full period booked will be payable even in such a case.
Attention! Please note, that you may reduce your cancellation costs by taking out a cancellation insurance policy.

Additional information

The Policy of the hotel comprises important regulations which you are also bound to observe.

We reserve the right for modifications.

We look forward to seeing you and make every effort so that you can have a relaxed and enjoyable holiday!

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