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Services of the Platán Hotel
Check-in
Rooms can be occupied from 14:00. Please use the online registration form sent to you by e-mail to register your personal details to make the registration process smoother.
Bed linen
Change at least once a week.
Luggage storage
Luggage storage is available at the reception desk if you wish to leave your luggage here.
Luggage transport
Please let the reception desk know if you need assistance with luggage transport.
Wake-up service
If you need a wake-up call, please let our reception staff know.
Custody services
We only assume responsibility for valuables left at the reception desk.
Umbrella
Please contact the reception desk if you need an umbrella.
Sewing kit
If you need a sewing kit, please let our reception staff know.
Shoe cleaning kit
If you need a shoe cleaning kit, please indicate it to our reception staff.
Hygiene products
Shower gel is placed out in the rooms. If you need a toothbrush, toothpaste, razor, etc., you can buy them at the reception desk for a fee.
Restaurant
The restaurant of our hotel awaits its guests every day from 8:00 to 10:00.
Payment options
At the reception desk of our hotel, you can choose from the following payment options:
Cash • Credit card, debit card (Visa, Mastercard, Maestro).
Internet
Wireless Internet service is available in our hotel. You can only connect to the Internet with a wireless connection;
WiFi code: summer2020
If you need any IT assistance, please ask our reception staff.
Check-out
Rooms must be vacated by 10:00 on the day of departure. You can stay on the hotel premises (including parking) until 12:00 (noon) on the day of departure.
Outdoor swimming pool
Our outdoor swimming pool is open every day between 8:00 and 18:00.
Laundry services
If you need to have your clothes washed or ironed, please leave them at the reception desk. Clothes submitted by 12:00 will be washed by the next day and ironed within 3 hours.
Printing options
Ask our reception staff for help with printing.
Parking
Guests can use the hotel’s internal car park free of charge. The parking is closed and open-air.
Extra bed linen, bed linen replacement
If you need extra bed linen, an anti-allergen pillow or a change of bed linen, please let our reception staff know.
Reception desk
The reception desk of our hotel is open every day from 07:00 to 21:00.
Breakfast
A buffet breakfast is included in the room rates and is available from 8:00 to 10:00 in the restaurant.
Room cleaning
Room cleaning is carried out by our staff from 10:00 to 14:00. If you request a replacement of towels, please throw the towels on the floor.
Television
Remote control unit is placed in the room. Our staff will be happy to provide technical assistance.
Finnish sauna
Hotel Platán awaits you with real wellness experiences, as we also have our own Finnish sauna for 4-5 people.
Opening hours: every day from 8:00 a.m. to 7:00 p.m.