Important
information
FAQ
Relax at the heart of Lake Balaton, in Zamárdi!
At our hotel, we’ll do everything we can to make your stay smooth and comfortable. We’ve put together some useful information to help you plan your accommodation, holiday or family break, so that your time with us is all about relaxation.
Important information about booking accommodation
Document identification made simple
When you arrive, please bring a valid photo ID, passport or driving licence with you. For children, it is also important that documents are in order to ensure a smooth check-in process.
Faster check-in
Thanks to the Viza system, all administration is made quick and easy by scanning the documents. So you can enjoy the first moments of your holiday at the heart of Zamárdi sooner!
Online booking steps
Booking at our hotel is really convenient. You can find the best prices on our website!
- Visit our website and choose the time that suits you best
- Enter the number of guests and other requirements.
- Confirm your reservation and we will see you on the shores of Lake Balaton!
Check-in at reception
You will be welcomed with a smile and care, so that we can hand over your room as soon as the documents have been scanned.
Catering – Breakfast for all guests
A buffet breakfast is included in the room rate and is served in our restaurant from 8:00 to 10:00 every day. If you have any food sensitivities, please let us know when booking so that we can prepare and cater for them.
Child-friendly accommodation – For the smiles of the little ones
Free baby kit
- Baby cot,
- baby bath and
- high chair
are also provided to make the little ones feel at home. Please let us know when booking so that we can prepare them in advance.
Games and fun for all ages
- Playground in the garden: mini slide, climbing frame and sandpit for children.
- Pool table and board games for a pleasant stay.
- Spacious garden and sand volleyball court for all the family to enjoy.
Travelling with your pet – Make your pets feel at home
We are a dog and cat-friendly hotel
Our hotel welcomes your four-legged family members! Your holiday at Lake Balaton will be an unforgettable experience for them too.
Important information about pets
- Please keep your pet on a leash in the hotel area.
- Don’t forget to bring their vaccination booklet, as you may need it when you arrive.
Zamárdi Dog Beach – the favourite activity of our four-legged guests
Guests have free access to the Mirabella Camping dog-friendly beach, which is just a few minutes’ walk away. A perfect place to relax together on the shores of Lake Balaton.
Beach accessibility – Lake Balaton just steps away
Zamárdi’s open beach is easily accessible on foot, just a few minutes away. The beach, which is free of charge, is guaranteed to enchant with its clear waters and beautiful panoramic views. On the beach you will find buffets, sports fields, playgrounds and other amenities.
Wellness experiences – Finnish sauna and relaxation
Our Finnish sauna is available for our guests, the perfect place to relax and recharge. Opening hours: every day from 8:00 to 19:00.
Parking – Convenient and safe
Our hotel has an enclosed outdoor car park for our guests, which you can use free of charge.
Booking and cancellation terms
It is important for us to provide flexible and transparent conditions for booking and possible changes. You can find the details here: Booking and cancellation terms. If you have any questions, feel free to contact us!
House rules
We want to provide a relaxed and pleasant atmosphere for all our guests. Therefore, please familiarise yourself with our house rules, which you can find here: House rules. Thank you for your cooperation!
Discover Zamárdi and the Lake Balaton area!
Platán Hotel is an ideal base to explore the area. Whether it’s cycling, beaches or local activities, we have everything you need for the perfect holiday! Book your accommodation at our hotel and experience the magic of a holiday by Lake Balaton!